Services & Costs Disclosure
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We will provide you with guidance1 on the following investment types:
We will not provide you with any execution or investment management services and will not provide you with any tax or legal advice. We will not hold your money or assets (whether as client money or client assets or otherwise) at any stage.
The only thing we want to get paid for is connecting people to the best products for them, at the right time, in the right amount. Multiply is fiercely independent and is not affiliated to any product providers, platforms, or price comparison sites.
At Multiply, we:
If you purchase a product we recommend, Multiply may receive a fee depending on the product we connect you to. The details of these products and the fees that Multiply may receive from providers have been listed below:
We will always try to provide you with the best possible service, but we recognise that there may be occasions where we fail to meet your expectations.
If you need help with any aspect of our service, then please contact our customer service team straight away by emailing firstname.lastname@example.org. If you are not happy with our response and would like to make a complaint, you should email your complaint to email@example.com.
If we receive a complaint from you, we will carry out an investigation and provide you with an initial response within three business days.
We will try to address all aspects of your complaint within eight weeks, and we will update you when we believe the issue is resolved. If we are unable to resolve your complaint within eight weeks we will explain to you why this has happened and will keep you updated about all measures being taken to resolve your complaint thereafter.
If you have been unable to resolve your complaint, or you are unhappy with the resolution we have provided, you may be entitled to refer it to the Financial Ombudsman Service.
Their contact details are below:
Our legal name is Multiply AI Limited. Multiply AI Limited is authorised and regulated by the Financial Conduct Authority (Financial Register Number 801053), which can be confirmed by visiting the FCA financial register website or by contacting them on 0800 111 6768. Our Registered Office is: 3rd Floor, Rise London, 41 Luke Street, London, England, EC2A 4DP (Company Registration Number: 10470734).
You may be entitled to compensation from the FSCS if we cannot meet our obligations to you. In addition, the investments you make on the basis of the recommendations we provide to you may be covered by the FSCS and you may be able to claim compensation from the FSCS if the provider of any such product is unable to meet its obligations to you (e.g. if it can’t repay the amount you have provided to it to invest).
Different types of claims may bring different levels of compensation. Further information about the compensation schemes available from the FSCS in respect of different types of financial products please visit the FSCS’s website.